Citizen Communication Platform

Public services.
Where citizens
already are.

VibePolis helps municipalities, utilities and public organizations communicate with citizens through Messenger, WhatsApp and Viber — with AI assistance, guided service flows and operational visibility.

Book a Demo → Explore Features

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No app download

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Messenger · WhatsApp · Viber

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Human-like service style

City of London · Digital Assistant

White-labeled for your municipality

Messenger WhatsApp Viber

👤

There is low water pressure in my area.

🤖

I understand. Let's check if there is an announcement or if we should report a fault.

👤

I can share the location.

🤖

Thank you. The report has been prepared for the operations team.

✓ Dispatched to Technical Department · Ticket #4821 created

The Challenge

Citizens do not want another app.

Public organizations face repetitive calls, scattered messages and delayed reports. VibePolis brings structure to the channels citizens already use.

📞

Reduce repetitive calls

Handle common questions, announcements and service guidance before they reach the phone line.

📍

Better incident reports

Collect structured reports with location, photos and categories instead of vague phone descriptions.

🗺️

Operational visibility

Turn citizen messages into maps, clusters, boards and actionable intelligence routed to the right city department.

Workflow

How it works

VibePolis connects the citizen conversation with the organization's operational workflow.

Citizen

Citizen sends a message

Through Messenger, WhatsApp or Viber — no app download required. The citizen stays in their familiar environment.

VibePolis AI

VibePolis understands the request

The assistant guides the citizen using service knowledge and safe structured flows — naturally, without feeling like a bot.

City Departments

The organization takes action

Field teams and municipal departments see requests, incidents, maps, photos, analytics and ratings in one unified dashboard — structured, prioritized and ready to act.

Municipal Services Dashboard

Structured citizen reports routed to the right municipal department

Reports today

Active incidents

4.7★

Service rating

24/7

Uptime

Live Incident Map

Incident Categories

Water pressure

14 reports

Street lighting

9 reports

Road damage

7 reports

Waste collection

5 reports

Other

7 reports

Platform

Built for real public service workflows.

Not just messaging. VibePolis brings AI guidance, structured reports and operational tools into one platform.

🤖

AI Citizen Assistant

Answers questions naturally using organization knowledge, announcements and service guidance. Feels like a real service representative.

📷

Reports with photos

Citizens can send location details and optional photos for better fault assessment. No more vague phone descriptions.

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Area announcements

Keep citizens informed with relevant service updates, outages and local notices — pushed directly to their preferred channel.

🧠

Service knowledge base

Use thematic documents and service manuals rather than only simple FAQ entries. Deep, structured organizational knowledge.

📊

Analytics and ratings

Understand repeated questions, unresolved topics, service load and satisfaction. Turn conversations into intelligence.

🌍

Multilingual support

Support citizens in different languages while keeping official service content consistent. Inclusive by design.

Not just a chatbot

Citizens feel like they are speaking with a helpful service representative.

VibePolis explains, guides, reassures and collects the right information only when needed.

✓ Human-like service style

✓ Safer data handling

✓ Structured operations

✓ Calm, practical replies

✓ Guided service flows

✓ Fully white-labeled — your brand, your channels

Ask for a Demo →

FAQ

Common questions about VibePolis.

No. Citizens communicate through Messenger, WhatsApp or Viber — platforms they already have installed and trust. No friction, no onboarding.

Yes. VibePolis can connect to each organization's own channels, so citizens interact with a familiar, trusted municipal identity.

Yes. When relevant, citizens can share a location or photo to describe incidents clearly — giving operations teams the context they need to respond effectively.

No. VibePolis acts as a 24/7 digital reception layer. It filters repetitive requests and routes structured data straight to your existing workflow — saving staff hours of manual logging, phone triaging and follow-up calls without changing how your departments operate.

Yes. It supports multilingual communication with consistent official service guidance, so every citizen receives the same quality of service regardless of language.

Public services.Where citizensalready are.